Customer Service and Pbm

[JonO]

It's entirely possible that your question was sent to a spam-trap email. I've got one (though I didn't use it to register here) and will routinely use it for sites that require an email to complete registration but which may use my addy in ways I am uncomfortable with.

If he answers questions on his website, can you not ask the question there? Or, if he is active here, go the private message route, complete with message-read notification.